Our Return & Exchange Policy
At Have A Nice Day Shop, we want every purchase to bring a smile to your face!
We take great care in creating and sending our products.
However, if something isn't quite right, we're here to help.
Please read our simple and fair policy below.
Our 14-Day Return Window
You have 14 days from the date you receive your order to request a return.
To start the process, please email us at hello@haveanicedayshop.com.
Damaged, Defective, or Incorrect Items
Your happiness is our priority.
If your item arrives damaged from shipping, has a manufacturing defect,
or isn't the item you ordered, please don't worry.
We will gladly offer you a full refund or exchange.
For Customised & Personalised Items
A lot of love and care goes into creating items that are made just for you!
Because of their unique nature,
customised and personalised items cannot be returned or refunded.
unless there's a manufacturing fault.
If your item is damaged during shipping, we'll offer a full refund or exchange.
Return postage is covered for damaged, defective, or incorrectly sent items.
Please provide proof of purchase and return items within 14 days to
If you have any questions at all about our policy, please feel free to reach out. We're always happy to help!